Policies
Payments, Reservations, and Other Information
Reservations are first come first serve. Your date and tea items are not reserved until the deposit is made.
A deposit of 50% is required to hold a reservation and tea items. The remainder of balance is due 5 business days prior to party date. Balance can be paid in cash on delivery or pick up. No checks accepted day of party
Pay Pal, Zelle, Venmo and Cash are accepted. Checks accepted by non profit.
All returned checks are subject to a return check fee of $35.00.
Cleaning Instructions
All tea ware should be free of food and drink before repacked in the containers provided at delivery. DO NOT hand wash or put in dishwasher, wipe clean of food and drink of all items and repack as safe as possible.
Cancellations and Refunds
Tea ware cancellation-Once the deposit is made it secures 50% of each item listed, you may delete an item 10 business days before event date for full refund, after the 10 business days the deposit on that item will be forfeited. Items on the contract may increase or decrease only. All orders are to have final quantities confirmed with Grace Cole Collection by the client 7 business days prior to event. Decreases will not be accepted after the 7 days. Once an order leaves our premises full charges apply.
Cancellation of complete party policy-Orders cancelled within 20 business days prior to the scheduled delivery date will incur a cancellation fee equal to 25% of total invoice. Orders cancelled 10 business days prior to the scheduled delivery date will incur a cancellation fee equal to 50% of the total invoice. Orders cancelled the day of scheduled delivery will incur a cancellation charge equal to 100% of the total invoice.
Refunds will be refunded within 7-10 business days of cancellations.
We take LAST MINUTE rental orders — Call us to see if dates and tea items are available. In this case deposit is non-refundable but can be transferred to another party date.
Refunds are not given for unused items.
Damaged, Lost, or Broken Items
The renter is responsible for the retail value in case of loss of items while in their possession. The renter is responsible for value of tea ware if broken and pieces are brought back to company. Rental cost will be applied to value.
The renter is responsible- To return any items that were not re-packed in containers when picked up by Grace Cole Collection. Also, in the case of sending personal china with Grace Cole Collection the renter is responsible to pick up or pay extra fees to get items back.
Security is the renter’s responsibility. Tea items must be protected from disappearance and weather-related damage while in your possession.
Special containers are provided to ensure that you receive the tea ware in near perfect condition as possible.
Some More Information
If you require a longer rental period, please contact us at 208.803.5646 for rate information. All charges are for time out whether equipment is used or not.
In the event that an item you reserve becomes unavailable due to loss or damage prior to your rental, we will make every effort to substitute an item of equal or greater value after discussing the matter with you
All equipment is clean, sanitized and table ready.
Prices are subject to change without notice. Please contact the us if you have any questions regarding our policies and procedures
We appreciate your business!